If the order does not meet your expectations you can return them within 14 days of receipt of the shipment. If you want to make a return at our expense, you can do it within 5 days of receipt of the shipment. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back at to us in time. We are unable to accept returns of undergarments, earrings and fine jewellery for hygienic reasons.